Thank you for choosing Velra Maris. We are dedicated to ensuring your order experience is smooth from start to finish. Please review the following information regarding shipping and returns.

Shipping Information

Order Processing

Orders are typically prepared and dispatched as soon as possible. Please allow up to 30 days for your order to be fully processed and shipped. We appreciate your patience, especially during peak seasons or unforeseen delays.

Domestic & International Shipping

We offer shipping to a variety of regions. Exact shipping rates and delivery estimates will be calculated at checkout based on your location and selected shipping method. Delivery times may vary depending on the destination and carrier service.

Shipping Delays

While we strive to meet estimated delivery windows, delays due to customs, carrier issues, or other factors beyond our control may occur. We will keep you updated as best as we can if any disruptions arise.

Tracking Your Order

Once your order has been shipped, you will receive an email containing a tracking number. Please allow some time for the tracking details to update.

Return & Exchange Policy

Damaged or Defective Items

At Velra Maris, we stand behind the quality of our products. In the rare event that your item arrives broken or damaged, please contact us within 7 days of receiving your order at info.velramaris@gmail.com with your order number and photos of the damaged item. We will guide you through the return or replacement process.

No General Returns or Exchanges

Please note that we do not accept returns or exchanges for reasons other than product damage or defect. We encourage you to carefully review all product descriptions and specifications before placing your order.

Contact Us

If you have any questions regarding your order, shipping, or a damaged item, feel free to reach out to us at:

Velra Maris
Email: info.velramaris@gmail.com
Website: https://velramaris.com